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Your brand is on trial in the court of public opinion.
There are 2.1 million negative social mentions about brands in the U.S. alone ... every single day.
We polled over 11,000 U.S. consumers and surveyed 1,003 that recently complained to brands over social media, so that you'll have the tools and techniques you need to keep your brand sentiment clean.
What you'll get from this report:
This report includes survey results, insights, examples, case studies and expert advice from customer service leaders; Tim Hughes (Oracle), Al Hopper (#CustServ) and Greg Ortbach (webAssist.ca).